Adoption Associates Inc

Adoption Associates Inc Hot

 
3.2 (13)
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Location

Street Address
1338 Baldwin Street
City
Jenison
State
MI
Postal Code
49428
Country
US

Contact

Main Phone Number
616-667-0677

User reviews

13 reviews

 
(5)
 
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(1)
2 stars
 
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(5)
Rating 
 
3.2  (13)
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Rating 
 
1.0

Would not recommend Adoption Associates

There is nothing that runs smoothly in this agency. The staff turnover is high which is very concerning. Adoption Associates is all about being a business and making money, period. Few staff ever had the answers we needed, assured us they would find out and get right back to us, and rarely did. The follow up is terrible, the policies and processes are so unclear. The wait time is longer than other local agencies and what they tell you it is. If we had it to do over, we would definitely not choose Adoption Associates.

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Rating 
 
1.0

Poor Communication, High Fees

We had very high hopes for working with AAI. I agree with previous reviews that it was difficult that the caseworker only worked part time. Scheduling was very frustrating because she had little availability. This agency lacked a thoroughness to their intake process and policies seemed unclear. However, trainings were well done. I wouldn't recommend working with this agency. We had a very difficult experience with them.

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Rating 
 
1.0

Please, consider a smaller

Please, consider a smaller more personal agency. I wish I had someone tell me that before I spent over $5,000 to then be left waiting for months, switched between 3 caseworkers and finally when I asked for a refund or partial secondary to using ZERO services (no home study, no other country fees, and very limited return of emails/phone calls) I was told it had all been used for advertising fees and I would get zero back unless I moved forward with them.

If you do choose them, I hope you have a great experience and get what you pay for, but personally I expected a more ethical and personal experience from the "best" agency.

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Rating 
 
5.0

Awesome China Waiting Child Program!

Adoption Associates came highly recommended by a family we met who had used them twice for China WC adoptions. We brought a child home through them last year and had a great experience as well. The staff was friendly and knowledgable and we always felt like they were treating us the way they would want to be treated if they were the clients. They are well organized and our wait for matching with our daughter was extremely short making our entire process only 12 months. After adding everything up we paid on the lower end of the range we were quoted. They also have a grant program for their families to help with agency fees. I wouldn't hesitate to use them again!

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Rating 
 
3.0

domestic adoption

Has anyone had recent experience with this agency for domestic, transracial adoption? Please post your experience if you have. Thanks.

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Rating 
 
5.0

Smooth, Fast and Professional

I too left an agency after a year and went with AAI because of their professionalism. I was never disappointed. After a year with the other agency who finally told me that there were no- 8-14 year old girls available for adoption in Russia! I turned to AAI, this was in 2007 and within 3 months I had a referal and was traveling in 4 months my daughter came home to me in 7 months. It was so smooth, they knew exactly what they were doing and yes there may have been some changes in fees, they warn you about that up front because Russia is a crazy place (my words not theirs). Because I was adopting an older child there were some complications with one referal. Two days before I was to leave the girl changed her mind. The facilitator did not want to take the risk that in court the girl would not want to come to the USA and changed the referal to another girl after talking to me . God works his/her powers in amazing ways. The last referral was meant to be my daughter...Everyone comments how much we look alike, we are similar in so many ways. Their ground crew was fantastic! The whole Russian experience went so smoothly I was completely amazed. Once in Russia it was completely hassel free I could not believe it. By the way my daughter here now almost 3 years is wonderful amazing 13 year old and I could not be happier with the whole experience.

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Rating 
 
1.0

Terrible Adoption Associates, Inc.

For any current or past clients of Adoption Associates, Inc. (AAI) dissatisfied with AAI due to their mismanagement, contractual violations, and arbitrary fee increases, please contact me at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are trying to assess in the Grand Rapids/Michigan territory the number of parties interested in or are planning to take legal action against AAI. More importantly, we want to get the word out publicly about individual experiences with AAI so people considering AAI will have a better understanding of what they could be getting into before signing up with AAI.

For additional information/background regarding Adoption Associates and complaints against this agency, see:

http://www.woodtv.com/dpp/news/local/ottawa_county/Adoption_agency_cited_for_violations

http://www.woodtv.com/dpp/news/Adoption_agencies_hit_tough_times_too

http://www.ripoffreport.com/adoption-agencies/adoption-associates/adoption-associates-inc-aka-fd5b3.htm

If you want to complain:

Jane Bareman - Executive Director This email address is being protected from spambots. You need JavaScript enabled to view it. 616-667-0677(work)/616-443-1235 (cell)

Tom Duthler, PhD - Board Member This email address is being protected from spambots. You need JavaScript enabled to view it. 616-874-8845(home)/941-355-5024(condo)

Patrick McGow, Esq. - Board Member This email address is being protected from spambots. You need JavaScript enabled to view it. (cell)/313-496-7684(work)

Phil DeVries - Sect/Board Member This email address is being protected from spambots. You need JavaScript enabled to view it. 616-456-6554 (business)/616-915-9713 (cell)

Robert Levine - Treasurer/Board Member This email address is being protected from spambots. You need JavaScript enabled to view it. 616-949-8248(home)/616-648-1074(cell)

Dick Van Deelen - President/Founder - This email address is being protected from spambots. You need JavaScript enabled to view it. 616-662-4153(home)/616-822-8077(cell)/239-394-3242(FL)

To access Michigan DHS investigations into AAI (only one out of a few reports is posted), go to:

Go to Michigan DHS web site

Select Licensing

Select Child Placing Agencies

Select Child Welfare Licensed Facilities

Select License Lookups (CB700200923)

You can also post your concerns to: http://adoptionassociatescomplaints.blogspot.com/

Thank you.

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Rating 
 
5.0

Smooth and Professional Process with AAI

My husband and I started our adoption process and homestudy with another agency. Fortunately we found our way to Adoption Associates and we were so pleased with our process.

We attended a orientation meeting hosted by AAI in Jan, 07. The Russian Program Coordinator (who is from Russia) happened to be at this meeting and she is the reason we switched to AAI. She was full of enthusiasm which left us feeling so positive and hopeful about something that can be so overwhelming and intimidating. We soon met with a Russian Program Consultant who spent so much time with us and made us feel so welcome. She was very educated, professional and had spent time in Russia herself.

We officially signed paperwork and committed financially with AAI in June, 07. Prior to this, there were many e-mails and phone conversations between myself and our soon to be consultant who always made me feel welcome to ask questions of her. Another thing I really liked about AAI was that they allowed us to attend waiting family meetings (which were extremely valuable) before we had committed any money to them. The other agency we almost worked with wouldn't let us attend meetings like this until we received a referral.

Our referral came in Sept, 07 with our 1st trip later that month. Our 2nd trip for court was Dec, 07. Our trips both went perfect and as expected. We had some idea of how our trips would work because AAI spells everything out in their paperwork. I can't emphasize enough how everything went like clockwork with our trips and process. Our in country travel was extremely organized. We always had a driver and translator which was a huge relief being so far from home and having a huge language barrier. It was like AAI had this down to a science.

Lastly, I want to comment more on my consultant. Adopting is very stressful for you and even the consultant who is working with you. Although they do this everyday, they have to deal with all kinds of personalities and situations that are out of their control. I am the kind of person that needs reassurance and hand holding. Our consultant did a great job of this. She even called us while we were in Russia which we didn't expect and really wasn't necessary. She was just following up which was very thoughtful and kind of her.

To recap, our homestudy began March, 07 and we had our son home in Dec, 07. I think that is pretty amazing and I don't think this would have happened so quickly if I had stuck it out with my original agency.

I would recommend AAI to anyone and everyone. AAI is the only agency I would use if I adopt again.

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Rating 
 
5.0

Great job for Russian Adoption

I bolted from another agency after a year and was quite scared after that experience. The Russian people were wonderful. After a year with the other agency and no referrals I received my first referral within 30 days. I turned that one down but AAI was with me through three others. I was traveling in 2 days when my daughter to be decided she did not want to come to the USA...they worked with her and then decided that it was not worth the risk and found me another girl...the Perfect Girl for me as it turns out. AAI staff was understanding well informed , totally ethical and on the ball... Their ground crew in St. Pete and in Pskov was incredible everying went extremely smoothly, they had all the bases covered and even had their people standing in line to hold places at 2 a.m. to make sure we could get the Visa's. Absolutely terrific people.

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Rating 
 
1.0

Beware

We used AAI for our Guatemala adoption. It seemed like everyone who worked there only worked part-time. We were told that there would always be someone there to cover and answer questions for us but there was not the case. Many emails were sent out after 5:00pm and the person sending them would not be in for the next 4 days. Upon receiving an upsetting email that indicated that our contract was being changed I called and left a message for a particular person to call me back that day. What I did receive was an email telling me that "my schedule does not permit me to answer your phone call today. C will be in on Tuesday (4 days later) and will answer your questions then). We were pressured into believing that we had to pay for "extra fostering fees" because of the Hague agreement situation with Guatemala. Much to our attorney's disappointment, we were not told to bring the extra $2,000 down for pick up and we have refused to pay this extra money which was not part of our original contract.
Overall, I would give them a poor rating on communication. I would also question their ethics in regard to pressuring parents into paying extra fees that are not in the contract. When asked, they refused to give any details or supporting documents as to why we should have to pay this money.

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