America World Adoption Association Hot
Adoption Services Categories
America World is also devoted to actively supporting orphan awareness ministries and hopes to spread the Spirit of adoption within the Christian community.
Awesome Customer Service
We found AWAA online when we were looking for someone to help us with our China adoption. After comparing several agencies, we chose AWAA because of their Christ-centered focus and the consistent good feedback I received when I contacted their references. Our family coordinator was great and helped with with every question, no matter how tiny it was ( and I had a lot). I was even new to email at the time and she was so graceful and helping me with that too. We did not live in a state where there was an AWAA office to do our home study, so that was a little bumpy with that other agency, but we got through it as my family coordinator helped with those issues too. The hardest part was the waiting of course, but once we finally got our referral, we were able to travel pretty quickly. The travel and guide service in China was amazing and helped us every step of the way--everything went so smoothly with food, hotels, appointments, airlines, etc. Our daughter was pretty easy too, but there was one family in our group who adopted a child who had a very hard time adjusting, and the guides were great in helping them to know what to do and relax and it worked out fine. Overall--great experience--very impressive; I would definitely use AWAA again.
We adopted through AWAA's China program and had an amazing experience. No family likes the wait time but I cannot image another agency doing a better job of getting you through it than AWAA and their staff. Everyone we had contact with through our process was helpful and made us feel like we were always heard and cared for.
Through our adoption, there were some changes in the process but the staff was there to help us make the needed adjustments without any problems. I love their integrity and the fact that they care about the children--even those who can never be adopted.
If you are looking for an agency, I highly recommend America World Adoption!
Faithful and Hardworking
I completed one China adoption through AW and have worked on a professional level with them in the past. I can say that the people who work there love Jesus and care about orphans. They are asked to do a lot and get paid little. The CEO does not and has never received a salary. All of them see their jobs as a ministry. If you are someone who wants prayer and scripture to help you through the difficult process of adoption like I did, AW will deliver and can be counted on for this. My adoption process went smoothly from beginning to the end. The paperwork was laid out clearly and organized well. My family coordinator was prompt with returning calls/emails and was very knowledgeable and friendly. The trip was coordinated well and the guides were professional and efficient.
All that said they are staffed by humans who do make mistakes. I believe in the heart of AW and it's mission. I trust that they feel called and sustained by God. I also kind of think that they know their own weaknesses and are doing what they feel they can to improve. I know they work hard and long and they make decisions based on real convictions. After reading some of the negative reviews I can also see their perspectives but I guess knowing some of the inner-workings it is easier to support and understand the agency's perspective (and why that perspective is so hard to explain clearly to families sometimes) and give them grace in any mistakes they have made.
I am proud to be a AW family and hope to complete a second adoption through them sometime in the future.
I feel like we have gotten such personal service from the very beginning. I have also gone on one of their ACT trips to visit orphans and everything was done with total excellence. I couldn't imagine going with any other agency at this point. Everyone has been a pleasure to work with and they have supported us spiritually.
There are many agencies, but AWAA has our hearts
We've adopted 7 sweet kiddos from China and have used AWAA every time but one (only because our son was on another's list... but that also gave us something to compare them to). It's good to know, especially during what can be such a roller coaster time, that your agency starts their day praying for you. They know what they're doing, they know how to get it done, they're open and honest, but most of all, they're ethical with all involved.
I've literally recommended AWAA to hundreds of families, and I'd wholeheartedly recommend them to you!
Best Agency there is!
AWAA is the best adoption agency anyone could ask for! The staff is caring and very professional in both the American office and the Ethiopian office. The China staff is tops as well! Choose AWAA and you will not be disappointed! We liked AWAA so much, we used them twice - once when we adopted our daughter from China in 2005 and again in 2012 when we adopted our son from Ethiopia. :)
very satisfied with AWAA
We adopted our first daughter in 2000 from what was then ACAA America China Adoption Association and were very satisfied with the entire process. They were a much smaller agency then only handling China adoptions. Last year we returned to China through AWAA to adopt our second daughter. Our first daughter traveled back with us. It was great to see China through her eyes. It was exciting to stay at the same hotels and use the same guides. This agency and guides have been consistently helpful and friendly to us through both journeys. We have lots of friends who have used AWAA for China and Ethiopia adoptions and all have had positive experiences. Each of our experiences have been very different circumstances but AWAA helped each of us through our journey and have been there for us. Our social worker is also through AWAA and has been fantastic. Would use AWAA again and strongly recommend them. They are a Christian non profit who tells you what to expect upfront and communicates well with their families. This has been our experience.
With us from beginning to end
We adopted 2 children from China through AWAA. Our process was relatively smooth. During the whole process we were able to contact the office and get an answer back within 24 to 48 hours.
One of the items that I know was frustrating to us was feeling like we never heard anything, so I would email and would be told very kindly about what to expect... this happened especially after we were waiting on a referral or an acceptance to our Dossier.
Yet through it all they patiently told us everything they could.
We chose to have AWAA help us in the process of paperwork, as well as to use them for our travel.
We had friends who didn't use their agency for travel and ran into more issues.
One very positive item was that when we were there was during a large Japanese and China argument. AWAA quickly moved us from the hotel we were suppose to be at because they knew that this was where the Japanese council stayed. This saved us as others we knew were there and were stuck in the hotel for 3 days and all their appointments were put behind.
There with you: Definitely!
would use again-and have
Used them twice. Started a Chinese adoption in 2004. Staff was competent and communication was good. Estimate of wait time (during that era approximately 1 year wait) was spot on. Travel went smoothly (except for return flight delay, not within their control of course) and in-country staff very easy to work with despite the group being nearly 30 families altogether. So impressed we agreed to host seminars occasionally in the Dallas area to support AWAA (volunteer other than some minor expense reimbursement). Started a second Chinese adoption (this time a three year old boy with special needs) in early 2008. Got him in Fall 2009. Second trip also went smoothly although the travel group was a smaller size this time (about a dozen families). Extended family used a different agency for 2 adoptions and it sounds like our travel experience was much more friendly and rich. Only glitch was one social worker who was somewhat slow to return phone calls on adoption #2. One thing we like about the America World experience is the strong networking among AWAA families. We had no trouble finding AWAA families in the Dallas area willing to come speak at those seminars. Though get-togethers are not necessarily sponsored by AWAA, we've kept in touch with families we went to China with and even attended a reunion organized by the families themselves. Are considering third adoption through them when financial timing is right for our family.
So Positive We Used them Twice
I can't say enough good things about America World. They were the first agency to respond to my initial request and their information was so complete we signed on right away. Our first adoption was in 2006 and everything went well. Each document was looked over before it was submitted and there were no hitches. Traveling with AWAA was so nice. We didn't have to think about anything other than adding to our family. The guides stayed in the hotel with us and walked us through the entire process. It went so well that shortly after coming home, we decided to go back and use AWAA again.
Our second adoption in 2009 also went without any real hiccups. This one was a waiting child adoption. AWAA answered all my questions regarding medical information to the best of their ability. They worked hard to match our daughter with us and we so appreciated them. Again, travel was a great experience. AWAA worked with us to use frequent flier miles and add three extra people to our travel group. The tours were well done and our guides even made sure that our bags were on the planes between provinces.
Upon returning, AWAA helped us through some bonding and attachment issues. They consistently answered calls, returned calls, and shared as many resources as they could.
If I were to adopt a third time there is no question that America World Adoption Association would be our agency of choice.