Very poor at communication and slow to reply. Many months went by with no communication at all. We had to chase our own paperwork and work hard on our case behind the scenes to complete our adoption. When we pointed out issues or asked questions we were shamed with Bible verses. At one point, we realized we had over paid and it took Nightlight 6 months to find the mistake and send us a refund. We are an experienced adoptive family and this was our third International adoption. We would never recommend Nightlight to anyone.
Terrible experience and the worse customer service
We had a terrible experience with Nightlight Christian Adoption, and we met many families along the journey who were equally as disgusted with this agency. If I had the option, I would have preferred not giving them even one star. Emails went ignored and unanswered for months. Any concerns brought to the attention of the agency were never addressed or followed up on. Children were dying at the orphanage (including the child we were to adopt) and we were emailed notification of her death. They later did apologize for this method of notification but the insensitivity continued. When more children died at the creche and we were understandably concerned about our newly matched children, we received an email in which our faith was questioned. One family was emailed a response saying "I am tired of answering the same question again and again." Imagine waiting years for your child and receiving no regular updates and then you hear this? We contacted the CEO expressing concerns about the lack of communication with families and to share our concern about the repeated deaths at the creche and expressed our concerns about our children following our previous matches death. It was a scary and very emotional time for us and he responded in bold red letters by inserting bullet points into the text of my email. He never followed up with us after that. Many families wanted to contact the board of directors, none of the emails of the board were listed on Nightlight's website. Nightlight has in their mission statement, "We are committed to carrying out our mission in a way that will bring glory and honor to our Lord and Savior, Jesus Christ." As a Christian, I am disheartened by how they conduct their business, i have never experienced an agency with such lack of empathy and compassion. I do not see how their responses and care of the families who they serve brings honor to Jesus Christ. There are so many adoption agencies out their, do your research and don't use Nightlight. We adopted a child previously and had a wonderful experience with our first agency.
Company seems to be not trustworthy, certainly had a questionable experience. Pulled out of program during the initiation process, at which point we had paid 2,000$ out of pocket. At this time Nightlight refused to refund any of our fees paid. I would have been completely understanding of not receiving a refund if Nightlight would have been able to justify spending more than two hours on my project. They were not able to. I’m quite certain this is not a good trait for non-profit, tax-exempt and supposed Christian organization.
There's a reason for their use of the word "nightlight" in their business name, as the tactics they use to procure children are certainly shady and hidden.
This agency is responsible for several recent high profile adoption cases where laws where skirted to prevent fathers from asserting parental rights, including Veronica Rose Brown and Baby Deserai. They're also behind several cases where the child in question was ultimately re-homed (and subsequently abused) after Nightlight refused to give the adoptive parents post-placement support (google Reuters' investigative series "The Child Exchange").
If your ultimate goal is to "get" a child at all costs (and pay a pretty penny for it) - then this is definitely your agency. However, be prepared for the reality that you may find yourself in court having to return the child to the biological parent, since Nightlight does not do due diligence in ensuring that the children are in fact, available for adoption. If you want a child NOW, have $40k to spare and are willing to take the risk of losing said child - you've found your match with this agency.
AVOID AT ALL COSTS!! Not ethical!!
Please avoid Nightlight Christian Agencies at all cost. They are not an ethical agency. Just because people are 'nice' (especially when you're about to give them a *lot* of money) does not mean they are operating above board or ethically.
Nightlight has already flubbed two high-profile adoptions and probably countless more that will never see the light of day. They do not seem to know or care about proper paperwork or adoption laws. They are *not* accredited with the BBB and for good reason, they would have a terrible score. They are earning a reputation for flight-by-night quasi-illegal adoptions and have assisted in moving babies across state lines at least twice without proper ICPC paperwork in place. They do not care about father's rights and will actively assist birth mothers in evading and thwarting fathers. This comes back on the potential adopters months later when the father takes them to court over a child that was often presented to them as 'fatherless' or 'abandoned'.
Do not waste your time here. There are other agencies that do everything above board. This is not one of them. If you use them there is a very very good chance that the baby you are getting was essentially stolen or placed with you in a non-ethical way, and you may end up in court months down the road for many many months or years because of it.
Find an agency that's worth your trust and money, this one is not no matter how 'nice' they seem on the phone or in person!
Do not use this agency
Absolutely DO NOT use this agency. They are incompetent at best, liars & thieves at worst. There are other agencies out them. Please save yourselves and use someone else.
We had a bad experience with Nightlight Christian Adoption. During our initial interviews with them, they sounded promising. Too late we realized they had several hits with the Better Business Bureau. Communication was terrible, and standard documents had typos. The staff was terribly disorganized. (We spent months redoing paperwork as document were sent out without being notarized, or a document would be left out when the packet was sent to be apostilled. Since all of this is time sensitive and has to be done in a certain order, we also were fingerprinted and had our lab work done multiple times.) The staff kept having to ?