I signed a contract in September 2006 and was given a referral one month later. For the next fourteen months, I was lied to, bullied, and intimidated by this agency. I was told story after story about why my case was making no progress, and then I was told my case WAS progressing. It turned out to be ALL LIES, every single bit of progress was actually A LIE. I even have a legal document from Guatemala stating that the Power of Attorney to START my case was NEVER filed, even though the "agency" said I was in process that entire time. The director continued to blame me for not accepting a new referral even though SHE was the one who talked me out of a new referral by saying progress was being made! The story ended when the agency promised me either a new referral or a partial refund, but I have not heard from them in over a year since this promise (and of course I never received a new referral or a refund).
The agency worked with a banned facilitator. The director of the agency bragged about being able to bribe PGN officials. I never received one single medical update on my "referral," and the monthly visits that are advertised on the agency website occur more like every 8 weeks. They currently have a bad rating with their local Better Business Bureau because they refused to address my complaint. They do not care about their reputation or about their clients.
I gave them A LOT of money to facilitate an adoption process. They never matched me with a child that was able to be adopted, they lied to me constantly, and they blamed me for everything. Unfortunately, I'm not the only one they have done these kinds of things to. They will make FALSE CLAIMS, they will blame the waiting parents for not waiting patiently enough and then blame the parents for not demanding things. IT WAS A HORRIBLE EXPERIENCE. Being bullied is NOT one of the risks we expect with adoption, and signing with this agency is a BIG risk.
My story is similar to yours. We signed up with her on September 2007 and made a big payment. We were interested in an older child. we saw a picture of a little girl on their website. Initially I was told by JoAnne that she was just matched with a family. Then she called me back within the hour to tell me Congratulation she was mine, but we had to hurry and file. After that I had to wait for weeks to receive an answer for one questions which were all lies. We had been in a roller coaster for over 4 years and I told her all this before signing up with her. Any way long story short. We dont have a child nor do we have our big sum of money back, which she has promised again and again within the emails. I will not let her go this easily. I have reported her to much higher legal departments and an investigation is going on. I think we should all get together and sue her for every penny she has eaten from innocent families. Anyone with me??????
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Fourteen months of HELL
I signed a contract in September 2006 and was given a referral one month later. For the next fourteen months, I was lied to, bullied, and intimidated by this agency. I was told story after story about why my case was making no progress, and then I was told my case WAS progressing. It turned out to be ALL LIES, every single bit of progress was actually A LIE. I even have a legal document from Guatemala stating that the Power of Attorney to START my case was NEVER filed, even though the "agency" said I was in process that entire time. The director continued to blame me for not accepting a new referral even though SHE was the one who talked me out of a new referral by saying progress was being made! The story ended when the agency promised me either a new referral or a partial refund, but I have not heard from them in over a year since this promise (and of course I never received a new referral or a refund).
The agency worked with a banned facilitator. The director of the agency bragged about being able to bribe PGN officials. I never received one single medical update on my "referral," and the monthly visits that are advertised on the agency website occur more like every 8 weeks. They currently have a bad rating with their local Better Business Bureau because they refused to address my complaint. They do not care about their reputation or about their clients.
I gave them A LOT of money to facilitate an adoption process. They never matched me with a child that was able to be adopted, they lied to me constantly, and they blamed me for everything. Unfortunately, I'm not the only one they have done these kinds of things to. They will make FALSE CLAIMS, they will blame the waiting parents for not waiting patiently enough and then blame the parents for not demanding things. IT WAS A HORRIBLE EXPERIENCE. Being bullied is NOT one of the risks we expect with adoption, and signing with this agency is a BIG risk.
WARNING! BEWARE - JoAnne is a HUGE LIAR
My story is similar to yours. We signed up with her on September 2007 and made a big payment. We were interested in an older child. we saw a picture of a little girl on their website. Initially I was told by JoAnne that she was just matched with a family. Then she called me back within the hour to tell me Congratulation she was mine, but we had to hurry and file. After that I had to wait for weeks to receive an answer for one questions which were all lies. We had been in a roller coaster for over 4 years and I told her all this before signing up with her. Any way long story short. We dont have a child nor do we have our big sum of money back, which she has promised again and again within the emails. I will not let her go this easily. I have reported her to much higher legal departments and an investigation is going on. I think we should all get together and sue her for every penny she has eaten from innocent families. Anyone with me??????