Would Not Recommend
We used Adopt Abroad for a home study only while living in Japan. The only pro was that the social worker was able to meet with us on relatively short notice and remain flexible around my husband's ship schedule. Other than that, paperwork was consistently incorrect, the social worker didn't prioritize doing our home study, and working with Adopt Abroad has literally made the home study process way more stressful than I'd ever imagined. We almost gave up using this agency. It took about 8 months to finish the home study on their end even though we finished all of our background checks and other paperwork within two months. We used this agency for the home study only because we didn't have another option with our schedule. I'd highly recommend to pursue other options if you have the chance.
PLEASE pay attention to the bad reviews. They are exactly how our family feels about this agency. There is a review that states "Dr. Albers is infamously cold" that statement is beyond true. There is no way anyone as unprofessional as Dr. Albers could have a child's best interest at heart. No compassion. Horribly disrespectful. Stay away from this agency. Keep in mind that good reviews can be written by anyone, even the agency... these bad reviews on the other hand, do not lie.
Our family is living in Malawi and we needed to find an agency that would be able to send a social worker to us to do our home study. We began communicating with Adopt Abroad and discovered that our social worker had already planned a trip to Africa and was willing to include a stop to Malawi for our home study. It was such a blessing that our whole family didn't have to travel back to the States just to complete a home study. We absolutely love our social worker, who is so friendly and personable. We were able to complete the home study while living here in Malawi, and Adopt Abroad helped to guide us through the whole process and get our paperwork sent in through the proper channels. Our social worker has always been prompt to respond to our many questions as we've had to navigate two country systems. We are thankful Adopt Abroad is working for us as we continue to move forward to finalize our adoption.
Adopt Abroad did an amazing job with our first homestudy. They were very helpful in what could be a very confusing time. They did such a good job we have come back to them for our second adoption. They were very prompt on completing the home study process, never lost a paper, etc. Thank you Adopt Abroad for helping us!
This company does no research on the children they match you with and the whole process is unethical. You can tell they didn't care about our child and that they only cared about getting money. please stay far away from adopt abroad
We used Adopt Abroad for our home study. We live in Pennsylvania and had already picked an out of state adoption agency for an international adoption. We were told that our adoption agency has worked with Adopt Abroad for home studies numerous times. We have been very happy with everything Adopt Abroad has done to help us out. We worked with Susan, who was amazing! She was extremely kind and explained everything we needed to know. She worked in a timely manner (which was fast, because we did everything on our end very fast so that we could move forward and bring our child home as soon as possible). She worked really well with our adoption agency to finalize the home study properly. Everyone who I have met in the office is so helpful and wonderful to work with.
Would not recommend
There are no words to express the lack of competence, integrity and compassion that this business has. And that is what this is. A business. Trust your gut. Dr Albers is infamously cold and will not respond to any concerns or red flags. Go with an agency that is well trusted and established in their reviews. It's all about the money, folks. Adoption is hard and when your agency makes it harder and is patronizing at the same time, it's no fun for anyone.
My wife and I are both American and living overseas on assignments for the same US company. Adoption was the only way that we would be able to start our family so we reached out to AAI to start the process. We wanted to adopt from Pakistan as this is where we were living/working and were told up front that it would be very very tough but that they would support us throughout the process. They managed to find a social worker through AAI that was stationed in Dubai as a result of her husbands work and she actually agreed to come to Pakistan to conduct the study. She stayed with us the weekend and was absolutely fantastic. Not only did she agree to come to Pakistan (a place many Americans would never dream of going) but she was extremely helpful, responsive and engaging - her name was Stephanie and she was a blessing. I felt we overburdened her with questions far beyond what her role in the process was but it didnt matter, she was so accommodating and helpful. Dr. Carol Albers was equally helpful - as we went through this process we knew it would be tough and my wife and I are very demanding corporate executives but Carol handled everything gracefully. She created a contract specific to Pakistan highlighting the risk, terms, etc and it was very fair. She guided us through the process and responded to all of our countless questions and requests within reasonable time and with direct to the point responses, something really needed for such a complicated process.
We now have a beautiful 7 month old daughter as a result of the entire team from Adopt Abroad. I will say that even the US Embassy said it would be tough to adopt in Pakistan but AAI stuck with us and supported us throughout the entire process; through the ups and downs and hurdles, we worked through it together. Risks are inherent during adoption and there can be challenges that stir emotions but AAI was very direct in highlighting this which is vital in such scenarios. I cannot say enough about their professionalism and what they've done to help my wife and I start our family. God Bless them.
Grateful for this agency
As ex-pat Americans living overseas, I am so very grateful for all Dr. Albers and her staff have done for us. Although it was a long process (no fault of the agency, just the way international adoption sometimes works), we have now successfully adopted three amazing children. Dr. Albers never gave up on us, and stayed with us through all the ups and downs of our adoption. She is also completely committed to ethical and transparent adoptions. As they are a small agency, communication could be a bit slow at times, but whenever we needed to know or do something, that was always forthcoming in a timely manner. I agree with the review that Adopt Abroad is best suited for self-motivated people willing to do some of their own research, but if you are that sort of person, I would recommend this agency without hesitation or reservation.
We adopted our wonderful daughter through Adopt Abroad and have had her home for more than a year. There are parts of the process that felt disjointed, but I chalk it up to not going into a regular international program but a special home finding program. The staff was as responsive and helpful as they could be, but often, no one had answers for what was happening in the process. (not our fault or Adopt Abroad, just confusion). Our in country escort was amazingly helpful and we would not have survived without them. We have worked with a few agencies in different parts of the process. I believe adopt abroad is best suited for self-motivated people who are also willing to do some research. Our experience with some other agencies is that certain "parts" of the adoption were a bit more "laid out" and simplified. Again, I cannot say whether that is due to the specific type of adoption we pursued or if it's like that will all programs within the agency. Overall, we would recommend this agency as they are used to working with families overseas. Whenever we got information or needed to turn something in, they were very responsive. *Note* reading some of the other reviews, I can see how some people's demeanor comes across as brash. For us, it was never a problem. In fact, I preferred "to the point" vs dancing around politely. Our adoption worked out very well, so I might feel differently if we had a different ending to our journey.
Adoptions are complicated. Adopting as an American family overseas is even more complicated. Adopt Abroad was a very good agency to go with. When you enter into the adoption process with reasonable expectations and clear communication on what you need from them they will work to help you reach your goals. Our adoption became a bit outside of their normal scope but they were very accommodating to help us finish the adoption process. A special thanks to Susan Weenink who, on a few occasions, had to work on tasks with a very short turnaround time. She was very pleasant through the process.
This was our first time with the whole international adoption process and needed an agency to complete our home study. After starting with one agency and finding out that we were going to have to do redundant education and time, we began looking for another agency. Susan was very prompt and thorough and called me back within hours from my initial phone call. She even got in touch with me and dropped documentation off at our house during her vacation. The home study process was as painless as we think that it could be. She gave us the list of paperwork early and we had most of it done by the first meeting. There was an added fee that we didn't know about at the beginning, but our placing agency had a over 30 page interagency contract that needed completed. There also seemed to be a long time to get the home study finalized, but since Susan had never completed a home study for our adopting country, there were certain requirements needed to be included in the home study that she was unaware of until after a draft was given to our placing agency. Overall, we look forward to working with Susan on our post-placement requirements.
This is the most unprofessional agency you will come by. In some cases AAI have not ever met face to face with the attorneys and staff in the countries they claim to work in. We were told many lies by this agency. They will be very nice and helpful and tell you extremely exaggerated adoption success rates in order to rope you in and get your money. Once the have your money they are no longer on your side and will not for any reason with you or listen to your concerns. They become very cold and offensive if bring anything into question. There is no accountability set up for staff overseas and blatant corruption is written off as "miscommunication." There is hidden fees that are not explained to you ahead of time and though it may say that you will only have to do 1 or 2 trips overseas you will probably have to do more, this can add up fast. The information they give you about your child will most probably not be accurate and once you arrive in country you may find that your child whom you have been told was an orphan living in an orphanage indeed does have a family and is living with them. You will not be told where your children are located even upon in country adoption finalization.
I CAN NOT AND WILL NOT ENDORSE THIS AGENCY.
I used AA when I was stationed in Spain. I adopted my son from the US foster care system….specifically Oklahoma. OK has a program where they place their waiting kids with military families overseas.
I am a single male and it worked great.
Dr Carol Albers is a saint in my opinion. She helped me create a family. SHe was always available and went the extra mile every time. For someone who didn't know too much about the process she guided me every step of the way. My experience was highy positive.
If I could give zero stars to Adopt Abroad, I would.
I live overseas and contacted them to do my home study. I was assigned to Karen and within two weeks, I sent her all my paperwork. I was coming back home to the states in a few months so we agreed to do my in person home study interview when I returned. In the meantime, she kept asked for documents that I had already sent.
When we met the first time in her house, she introduced me to her three children. She pointed to the middle one and told her, "Tell them why are you different." The child replied that is adopted. It was very uncomfortable to have her singled out like that, The rest of the interview was just as unprofessional, with many breaks taken because of her children interrupting. She would stop the meeting and spend half an hour or so playing with each of kids. As a result, what could have been just a short meeting turned into about 5 hours. Plus, as a potential adopter, it was a bit uncomfortable to watch her mother her children while I was waiting for mine.
But, that is all a personal opinion. The process continued and Karen would lose paperwork, or request documents that I've already submitted. Some documents expired and I had to pay again to get them to her. We were no closer to finalizing when I was given very bad medical news and, after much agonizing, decided to end the adoption process. I immediately contacted Karen and told her that I couldn't continue. I asked her to please send a refund. As usual, and what I've come to expect, it took a really long time for her to respond that I will not be getting a refund. I asked for Carol Albers’ phone number and, again, after several weeks, I finally got the number and called requesting a refund of the $2000 I submitted.
Carol was quite belligerent and hurtful. In a bad situation, such as cancelling an adoption, I would have expected compassion and understanding, instead of being on the defensive. She absolutely refused to give me a refund, despite the fact that I never did receive the report nor is there anywhere on the website, or in the contract that states there are cancellation fees.
I realize that Karen did put in some work, and offered to split it with them. I think that is only fair and that is when Carol hung up on me.
Please go to a different agency. Make sure there is a written cancellation policy. If possible, pay half up front and the balance when the report is completed. Whatever you do, do not use Adopt Abroad.