America World Adoption AssociationFeatured
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As an agency we offer service that is both personal and dependable. Our Family Coordinators are trained to handle every detail of your international adoption process and will begin to work with you from the moment your application is approved. Your Family Coordinator works closely with you throughout the entire adoption process and is sensitive to the needs of both you and your child. They will be by your side, as your main point of contact, throughout your adoption process. We believe that nothing happens by accident, and if you decide to adopt though us we are confident that God will place just the right child (or children) in your home.
Grateful for AWAA
If you're called to adopt, we encourage you to consider our agency, America World. awaa.org. We give them our highest recommendation. They are truly professional, have a great reputation in the countries they serve, they are Christ-centered, and fully supportive and communicative with the families they work with. In the post-adoption stage and beyond, AWAA offers great support and resources to encourage and equip adoptive families. AWAA's heart is for the orphan, and it is clear in everything they do and how they do it. They facilitate adoptions internationally and domestically, they organize missions trips, hosting opportunities, and they pour into orphanages in tangible and continual ways. It's a first-class agency and we love their mission. Their website is full of resources and it's a great way to become educated about adoption, adoptive parenting, and orphan ministry.
Awesome Customer Service
We found AWAA online when we were looking for someone to help us with our China adoption. After comparing several agencies, we chose AWAA because of their Christ-centered focus and the consistent good feedback I received when I contacted their references. Our family coordinator was great and helped with with every question, no matter how tiny it was ( and I had a lot). I was even new to email at the time and she was so graceful and helping me with that too. We did not live in a state where there was an AWAA office to do our home study, so that was a little bumpy with that other agency, but we got through it as my family coordinator helped with those issues too. The hardest part was the waiting of course, but once we finally got our referral, we were able to travel pretty quickly. The travel and guide service in China was amazing and helped us every step of the way--everything went so smoothly with food, hotels, appointments, airlines, etc. Our daughter was pretty easy too, but there was one family in our group who adopted a child who had a very hard time adjusting, and the guides were great in helping them to know what to do and relax and it worked out fine. Overall--great experience--very impressive; I would definitely use AWAA again.
We adopted through AWAA's China program and had an amazing experience. No family likes the wait time but I cannot image another agency doing a better job of getting you through it than AWAA and their staff. Everyone we had contact with through our process was helpful and made us feel like we were always heard and cared for.
Through our adoption, there were some changes in the process but the staff was there to help us make the needed adjustments without any problems. I love their integrity and the fact that they care about the children--even those who can never be adopted.
If you are looking for an agency, I highly recommend America World Adoption!
Faithful and Hardworking
I completed one China adoption through AW and have worked on a professional level with them in the past. I can say that the people who work there love Jesus and care about orphans. They are asked to do a lot and get paid little. The CEO does not and has never received a salary. All of them see their jobs as a ministry. If you are someone who wants prayer and scripture to help you through the difficult process of adoption like I did, AW will deliver and can be counted on for this. My adoption process went smoothly from beginning to the end. The paperwork was laid out clearly and organized well. My family coordinator was prompt with returning calls/emails and was very knowledgeable and friendly. The trip was coordinated well and the guides were professional and efficient.
All that said they are staffed by humans who do make mistakes. I believe in the heart of AW and it's mission. I trust that they feel called and sustained by God. I also kind of think that they know their own weaknesses and are doing what they feel they can to improve. I know they work hard and long and they make decisions based on real convictions. After reading some of the negative reviews I can also see their perspectives but I guess knowing some of the inner-workings it is easier to support and understand the agency's perspective (and why that perspective is so hard to explain clearly to families sometimes) and give them grace in any mistakes they have made.
I am proud to be a AW family and hope to complete a second adoption through them sometime in the future.
I feel like we have gotten such personal service from the very beginning. I have also gone on one of their ACT trips to visit orphans and everything was done with total excellence. I couldn't imagine going with any other agency at this point. Everyone has been a pleasure to work with and they have supported us spiritually.
There are many agencies, but AWAA has our hearts
We've adopted 7 sweet kiddos from China and have used AWAA every time but one (only because our son was on another's list... but that also gave us something to compare them to). It's good to know, especially during what can be such a roller coaster time, that your agency starts their day praying for you. They know what they're doing, they know how to get it done, they're open and honest, but most of all, they're ethical with all involved.
I've literally recommended AWAA to hundreds of families, and I'd wholeheartedly recommend them to you!
Best Agency there is!
AWAA is the best adoption agency anyone could ask for! The staff is caring and very professional in both the American office and the Ethiopian office. The China staff is tops as well! Choose AWAA and you will not be disappointed! We liked AWAA so much, we used them twice - once when we adopted our daughter from China in 2005 and again in 2012 when we adopted our son from Ethiopia. :)
very satisfied with AWAA
We adopted our first daughter in 2000 from what was then ACAA America China Adoption Association and were very satisfied with the entire process. They were a much smaller agency then only handling China adoptions. Last year we returned to China through AWAA to adopt our second daughter. Our first daughter traveled back with us. It was great to see China through her eyes. It was exciting to stay at the same hotels and use the same guides. This agency and guides have been consistently helpful and friendly to us through both journeys. We have lots of friends who have used AWAA for China and Ethiopia adoptions and all have had positive experiences. Each of our experiences have been very different circumstances but AWAA helped each of us through our journey and have been there for us. Our social worker is also through AWAA and has been fantastic. Would use AWAA again and strongly recommend them. They are a Christian non profit who tells you what to expect upfront and communicates well with their families. This has been our experience.
With us from beginning to end
We adopted 2 children from China through AWAA. Our process was relatively smooth. During the whole process we were able to contact the office and get an answer back within 24 to 48 hours.
One of the items that I know was frustrating to us was feeling like we never heard anything, so I would email and would be told very kindly about what to expect... this happened especially after we were waiting on a referral or an acceptance to our Dossier.
Yet through it all they patiently told us everything they could.
We chose to have AWAA help us in the process of paperwork, as well as to use them for our travel.
We had friends who didn't use their agency for travel and ran into more issues.
One very positive item was that when we were there was during a large Japanese and China argument. AWAA quickly moved us from the hotel we were suppose to be at because they knew that this was where the Japanese council stayed. This saved us as others we knew were there and were stuck in the hotel for 3 days and all their appointments were put behind.
There with you: Definitely!
would use again-and have
Used them twice. Started a Chinese adoption in 2004. Staff was competent and communication was good. Estimate of wait time (during that era approximately 1 year wait) was spot on. Travel went smoothly (except for return flight delay, not within their control of course) and in-country staff very easy to work with despite the group being nearly 30 families altogether. So impressed we agreed to host seminars occasionally in the Dallas area to support AWAA (volunteer other than some minor expense reimbursement). Started a second Chinese adoption (this time a three year old boy with special needs) in early 2008. Got him in Fall 2009. Second trip also went smoothly although the travel group was a smaller size this time (about a dozen families). Extended family used a different agency for 2 adoptions and it sounds like our travel experience was much more friendly and rich. Only glitch was one social worker who was somewhat slow to return phone calls on adoption #2. One thing we like about the America World experience is the strong networking among AWAA families. We had no trouble finding AWAA families in the Dallas area willing to come speak at those seminars. Though get-togethers are not necessarily sponsored by AWAA, we've kept in touch with families we went to China with and even attended a reunion organized by the families themselves. Are considering third adoption through them when financial timing is right for our family.
So Positive We Used them Twice
I can't say enough good things about America World. They were the first agency to respond to my initial request and their information was so complete we signed on right away. Our first adoption was in 2006 and everything went well. Each document was looked over before it was submitted and there were no hitches. Traveling with AWAA was so nice. We didn't have to think about anything other than adding to our family. The guides stayed in the hotel with us and walked us through the entire process. It went so well that shortly after coming home, we decided to go back and use AWAA again.
Our second adoption in 2009 also went without any real hiccups. This one was a waiting child adoption. AWAA answered all my questions regarding medical information to the best of their ability. They worked hard to match our daughter with us and we so appreciated them. Again, travel was a great experience. AWAA worked with us to use frequent flier miles and add three extra people to our travel group. The tours were well done and our guides even made sure that our bags were on the planes between provinces.
Upon returning, AWAA helped us through some bonding and attachment issues. They consistently answered calls, returned calls, and shared as many resources as they could.
If I were to adopt a third time there is no question that America World Adoption Association would be our agency of choice.
Will Never Use Again
We used AWAA for our first adoption from China in 2008. We really liked the local staff, but once your home study is finished and you move to working with the corporate staff they were terrible. We had a new case worker almost every 3-5 months as they seem to hire very young girls who move from job to job often. Their ability to return calls/emails (or lack of) was just rediculous. You basically had to hound them to get answers.
Another very frustrating thing is how they seemingly tell little white lies. They like to blame a lot of things on China saying "it's China's rule" when in fact it's only their agency rule. Some of these instances were....Your current children have to have a TB test (No they don't)...They can't lock more than one child on the SN Shared list for you - although I think this might be true now, it wasn't then. For our second adoption our agency locked 3 children for us and we had 48 hours to review & pray over all three files. You have to wait one year after returning home from adopting before you can start paperwork on another adoption (No you don't) - as a matter of fact this rule caused us to look around and nine months after being home we signed up with another agency which we loved and were back in China just 16 months after our first adoption to get another little girl. Of course what felt like the ultimate lie was how they portray Steven Curtis Chapman all over their blog, mailings etc. eluding to the idea that his family used their agency or endorses it in some way. It wasn't until I read his wife's book that I was horrified to realize..."they have never used or worked with AWAA!"
Aside from all of this they are a very expensive agency to work with. I am thankful for their help in adopting our first daughter, but after having used other agencies, I would NEVER return to AWAA.
We first adopted through AWAA in September of 2006. Our experience was without hitches. Of course, with any IA adoption, their will be delays in referrals estimates and paperwork etc. This comes with any agency and isn't agency specific. Families need to remember and understand that IA adoption has many factors and many considerations ... namely, another gov't's and their processes that must be worked with. I see above that one family was very unhappy with the Rwanda program. They also stated that they were one of the first families to process the program. A family needs to understand when going into a new program that the agency is also learning the process of that gov't ... that is why it is called a "pilot" program. Indeed, AWAA has put a hold on all families applications for Rwanda until any glitches can be resolved .. however, it is the risk a family takes in becoming the "pilot" family. This could not have been a surprise to that family. We are talking about International communications and cross cultures. I also see above that one also states that communication was lacking. From experience, I do know that AWAA will not share information and "hear say" until it is of solid nature. Their belief is that IA adoption is an emotional journey and they are working as advocates on a families behalf and will relay information that they know is solid. To spread "rumor" and hear say is neither productive for the family or the agency as they work through a process. Once information is solid ... it is quickly and honestly shared with all families involved. Over the past 6 years, many things have changed in various programs and each time a change has occurred (which are brought on by the sending country), AWAA informs all families in a prompt and professional manner.
Our referral process and travel was excellent. The guides in country in China were amazing. We were walked through every piece of paperwork and every step of the process. AWAA booked and scheduled all our travel, hotels, guides, tours and appointments. It was the simplest international experience I have ever been through ... and I brought home an orphan who became my child in the process.
We are now working on our second adoption with America World, this time through Ethiopia. Our family coordinator has once again been wonderful. She is quick to reply to e-mails and questions. The paperwork and Dossier instructions are clear and concise. I like to call it adoption for Dummy's. AWAA tells you exactly what should be done on each document and upon doing each piece of your Dossier, your documents are reviewed closely to be sure that their will be no glitches when you submit your paperwork. As we walk through this process, we have been connected with other families through a yahoo group set up by our agency. The families are incredible ... leading prayer for one another, arranging bringing travel packages to each other's children during travel, taking photos and answering travel questions.
My husband and I have now served as AWAA's Senior Associates in the state we live for 3 years. I can tell you from working with this agency from the inside that the heart of the agency is to serve their families and to assure that truly orphaned children are placed in loving Christian homes. We have had the honor of sitting with the founder of the agency on several instances and hearing his heart behind what he does .. he is truly top notch and the heart of why AWAA is so amazing! He truly desires that each family is served well ... but most importantly, that the children placed in each home are true orphans. I have heard horror stories of agencies who have done things that would be of questionable integrity. When you work with international programs, the concern that any family may have is truly knowing that their child was an orphan. This agency works with great integrity to assure that each case is without question and each child adopted is don
Lack of communication
We adopted from Rwanda, and were one of the first families to do so. That may explain why there were so many problems. But the biggest and most avoidable problem came from their lack of communication. We often didn't know what to do, and the costs were never clear. We were paying huge sums of money on little or no notice without really knowing where they were going. In fact, THREE DAYS before before we traveled, we were told we needed to pay a 5-digit amount of money before we could leave. We were expecting 2 or 3 thousand.
Also, we were told that there was no flexibility in our travel dates. If we were able to leave one week later than we did, we could have saved almost $1000 per person traveling on airline costs. AWAA said no. When we got there, our host said there would not have been a problem with us waiting a week.
The home studies through AWAA are also way more expensive than one we had with a private social worker - another cost we weren't made aware of.
When we were in-country, there were so many glitches and potential pitfalls that should have been taken care of before hand. On more than one occasion, everyone in the group was very close to leaving without our children.
Overall, AWAA has a lot of work to do to streamline their Rwanda program. Costs are way too high (we paid thousands more than anyone we have met), processes are not efficient, and the communication is terrible.
We are considering adopting again in a few years, but we will definitely search for another agency.
We Will Use Them Again
First of all, that is not their phone number or their address. We are talking about America World Adoption Associates, correct? This is a Christian agency and they are located in McLean, Virginia and their phone number is 1-888-ONE-CHILD.
This is a good agency. We have not had any bad experiences at all. Don't get me wrong, we were involved in a pilot program that had it's share of ups and downs, but America World did things well on their end. I think that they handled things in our best interest. We would have liked more communication in some instances, but they were always very open to us calling and asking questions...and our family coordinator even gave us a cell phone number. Our coordinator was good about returning calls, even on the weekend. Our daughter is perfect and I know that we could not have done this without America World. Best of all, they are finding families for children, not children for families. I feel good about this. I like having an agency that we do not have to question when it comes to ethical issues. We will use them again.