Carolina Adoption Services
Excellent BOTH times!
Adopted from Russia using CAS in 2005 and again in 2012 and both times were great experiences. First adoption complete from application to home in 1year. Second complete from application to home in about 13 months. CAS has the childrens interests at heart and does a great job of educating prospective parents. They are like family and continue to answer questions as needed nearly 3 years after we came home with our second child. I would 100% recommend this agency and would choose them again if we adopt again.
Lost records -- charged $100 to "look"
It is the law that adoption agencies keep records permanently. This agency not only "lost" my daughter's records, but tried to claim we had never used them to begin with. This is ridiculous and easily disproved because I belonged to a parent support group, all using CAS to adopt at the same time. Some of us even traveled together! They refuse to refund the money I paid for my daughter's file.
If this has happened to me, how many other files are "lost." I could not recommend using their services, if they can't keep track of a file, what else could they have done wrong? Are our adoptions even legal? Can we prove it?
I paid them thousands of dollars, then they charged $100 for the file they couldn't find, and refuse to refund. I would be very careful before signing any contracts with them.
Above and Beyond
We used CAS for two adoptions, the second in 2005 through China. They were very supportive and compassionate throughout the entire process. When it was time for families in our group to receive their referrals, we initially did not get ours due to a child within the age range we specified not being available. When we spoke with our program coordinator and shared that we were willing to accept the referral of a younger child, she bent over backwards for us. Within days, we received a referral and were able to travel with the rest of our group. Had it not been for our coordinator and CAS, we would not have the precious daughter we have, nor would we have an amazing bond with 9 other families!!
Second Time Around
We used CAS to adopt our daughter in 2008 from Vietnam and felt the opposite of the first review written above. We were issued an RFE and felt that the communication was very good and we got support during the entire process, including during and after our daughter was brought home. We are currently in the process of adopting from Haiti through CAS right now.
My only suggestion would be that they offer post adoption support for parents who experience post adoption blues. Like most agencies, I know their funding is low, but there are creative ways to do this.
With all the problems in Vietnam, they failed to stand by the paperwork on their referred children, leaving PAPs, and worse the children, to bear the brunt of DOS/CIS actions when NOIDs or RFEs were issued. Not an agency we will use again, not an agency I'd want on my side if trouble arises overseas. By the time you travel all fees are paid and they owe you nothing. Next time we will use an agency that ensures the children they refer are as stated in their paperwork, and an agency that will stand by us if anything goes wrong.
We use CAS from 2006-2007 with their Guatemala program. Guatemala had many ups and downs and is a decent sized mess right now, but right from the very beginning, CAS made it clear that they couldn't promise us a child. They didn't make us any promises actually!What they did do was...kept on top of the situation in Guatemala, responded to my questions and concerns in a timely manner, helped us each step of the way, and made it possible for us to get our son home before Christmas last year. We had a very good experience with them.
MISLEAD OUR ENTIRE PROCESS
We began our adoption with CAS Russian program in 2005 and were promised a quick referral, which never came. ! year later we had been
through three lost referrals (misread the date they were coming of the database, too ill to refer, birthmother came back). After tons of heartbreak we switched agencies and countries and came home with our little girl a few months later. It was hard to determine who was lying, the Russian facilitator or US staff. We were told dates we would receive our referral information, that would continually come and go.
We were very dissatisfied with this agency.