I just recently went thru them a couple months ago and they pressure these birth moms into adoption. And they are very rude & i wouldnt recommend anyone using this agency, i dont even thinm they are legAl!
If I could give a 0 I would - AWFUL
We adopted our daughter 10 years ago, and are still battling the immigration because Decolores did not complete information and nor do they even attempt to help. AWFUL! They were terrible during the adoption process as well, I used someone else for my other 2 adoptions, no problems. Everything complete and in order. However, they didn't do Guatemala so chose Decolores this time. Mistake to have chosen them, but our daughter is wonderful! If you have options use someone else. Save yourself the heartache. They are not very friendly or informative either.
I completed two adoptions through Decolores. Why two? Because I wasn't on the forums and not really using internet when I completed my first adoption so I was very naive when it came to researching agencies and adoptions in general. My first process was not wonderful but not as bad as some of the horror stories I had heard so when started #2, I decided to use an agency I already knew as I would know the weaknesses I would be dealing with. Well, our second adoption turned into a nightmare. While I was in the middle of it, I started researching DeC and looking for help. I found many horror stories....just a little too late. I did get some help from those who had gone before me. To make matters more difficult, while dealing with issues from adoption 2, I found out about issues with adoption1. Apparently, I was very lucky to have completed adoption 1 considering the lies that took place. Throughout my 2nd adoption, I was lied to repeatedly, I was threatened, I was "forgotten" about, and I was abandoned by my agency. After 16 months of hell and me fighting the whole time, I finally brought my son home. I later learned that my son's birthmom was threatened and I wonder about the validity of the adoption. I am sad that I will have to one explain this to my son. I would never be able to recommend this agency.
My family had a wonderful adoption with DeColores. They always answered our phone calls. We got pictures each month and one month they sent us a video of our son. Friends of ours adopted from China and only got "one" very bad picture prior to their departure. I got to watch my son grow over the 8 months it took to adopt him. Our Guatemalan stay was very pleasant and our guide was fabulous.
One piece of advice I have--when it is time to get your child at the hotel, don't get him or her at 5:30-6:00 at night....it is time for bed and their isn't enough time for bonding. It was a little difficult and we had 6 hours of crying. That was our fault, our flight came in late in the day and we were anxious to get our little guy!
I found this to be a very pleasant experience and I found this agency to be very helpful. We were originally with a large adoption agency and if I continued with them, I would still be waiting for my China referral with one of my friends. Now that orginization basically takes your money and let's you wait, and wait and wait...they don't care!
This adoption would have been quicker If I had got some of my paperwork in sooner. All in all, I think that they are great and my son is healthy, very intelligent, fun-loving and beautiful. I agree with the others, put it in god's hands and it will happen when it is suppose to.
Adoption of our Son in 2006
We had a pleasant experience with DeColores and wanted to adopt again from them, but Guatemala is now closed. At the beginning we didn't receive photo's and the communication was slower than what we expected. But things smoothed out and our adoption was a great experience with them. We started our adoption by the last week in March, and after a misspelling of the birth mother's name on the notary and 1 KO new the end... we still brough our son home Thanksgiving weekend. With 2 setbacks, our adoption still only took 8 months and we were very pleased. We came across some bumps in the road, and one while in Guatemala... and DeColores was always there when we needed them.
We were satisfied
I would have to admit that I would have liked some more pictures, but we did get our son home in 8 months and that was with a notary problem and a PGN kickout. They did respond to emails within 24-48 hours. Our son is healthy and wonderful. He had a wonderful 1st time foster mother and he was developmentally right on time for his age of 9.5 months when we picked him up (weighing about 19 pounds). We had a great coordinator in Guatemala who was very good with us on the pickup trip and we even enjoyed a breakfast with him after our Embassy appointment. I really think that once the dossier is in Guatemala, there isn't much the agency can do to make the process much quicker, except have good personnel in GT. I would probably use them again if I pursued another Guatemalan adoption as long as we had the same coordinator in GT. It is all about "letting go and letting God" when it comes to international adoption. It is all in His timing.
We considered adoption for a few years and knew people in our area who had adopted from Gautemala. But, not until we got serious did we realize that the three other families had all used Decolores. They all gave very satisfied reports of the agency, despite our numerous questions.
We asked for an interview, before contracting with them, prayed and made sure that it felt right. They were very helpful assisting with the homestudy and INS approval advice. After matching with our little girl and getting registered in Dec., things have moved a little slowly. But, due to the adoption system issues at present, I would think that's expected.
Other ratings mention poor communication, but that has not been our case. Each time we email or call, it is usually answered the same day. I have even been answered when I've emailed after hours since they were working late. Our little girl is older and they've arranged for us to have a phone conversations with her, which were very special. And they've given us several photos and updated ones when we've asked.
This is our first adoption and have nothing to compare it to, but all together we feel Decolores has taken very good care of our case and know that it'll happen in God's timing.
Our adoption of our daughter
Our adoption of our daughter took 10 months. Yes a little longer than stated, but the problem was the birthmom disappeared, but they did find her. They comforted me when I was panicked and reassured me that they were monitoring it.
Every email I sent was responded to within 24 hours. They answered every question I had and if they didn't know they would find out and emailed me back.
I would have liked more update photos, but our daughter was an older child, so she didn't go to the doctors very often. We did however get surprise photos whenever some from the agency visited...20 pictures at one time.
This agency is the worst. It
This agency is the worst. It took over a year from referral for our son to come home. They lie without hesitation. Communication was beyond pathetic. I can't believe they are still in business. The owners are deceptively nice, don't beleive it.
We started an adoption in mid 2007 and had our child home 13 months later, in which we were told the process was around 8-9 months. In my case we had problems with miscommunication, in fact NO communication, and if and when they would FINALLY answer the phone you were misled. We were given so many excuses as to why things weren't moving with our case when in fact it was because they weren't doing anything with it. The employees in Guat were HORRIBLE to work with as well. You were very lucky if they actually did show up to help you in Guat and to do anything with your case. They made you feel completely like the underdog because they knew they always had the upper hand. I would NEVER use this agency again. I am truely happy that we got our beautiful and happy Guatling home but as for as the agency do not do it! HORRIBLE