PLEASE pay attention to the bad reviews. They are exactly how our family feels about this agency. There is a review that states "Dr. Albers is infamously cold" that statement is beyond true. There is no way anyone as unprofessional as Dr. Albers could have a child's best interest at heart. No compassion. Horribly disrespectful. Stay away from this agency. Keep in mind that good reviews can be written by anyone, even the agency... these bad reviews on the other hand, do not lie.