Heart to Heart - Utah

Heart to Heart - Utah

 
2.7 (22)
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, UT , US

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22 reviews

 
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2.7  (22)
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Rating 
 
1.0

Terrible

My name is Lindsey M I went though heart to heart they didn't start helping me till I was 26 weeks and they helped till today I am 34 weeks and cannot work they called today and said they didn't have a family for my child because she was special needs they basically cut me off of everything with no warning or way to pay my rent which is due next week they also continued to say they paid my gas bill that they didn't pay it's in disconnect for a past due balance that is past due because they didn't pay it I don't see how people can be so inconsiderate of people life and just cut you off with no warning or care for their future very unprofessional in my opinion and today7/26/17 the director of the company called and told me I was wrong for writing this review about their services even though the gas company just came and cut my service off from a bill that they compromised to pay before they let me know they didn't have a family it they would have at least gave me some advanced notice I could've made other arrangements for my bills and rent now I'm in limbo with me not being able to work I would highly recommend looking to another agency for services for you or your family before using them I have always been financially stable before I ever came into contact with these people with the promise of their help I thought I was okay to rely on them for the time being not true at all

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Rating 
 
5.0

WE LOVE HEART TO HEART

We have gotten our entire family through Heart to Heart. We have had some problems in the past 6 years as you would with any Adoption agency. But they have stuck by us and have gotten us 4 beautiful girls. We worked with Hope and LOVE her!!! She did our home study for our first and second girls and she is now our case worker for the twins we just adopted. She stops and takes the time to listen to us. She cares about us. I just have a really good relationship with her and I am so glad she was with us through all 3 of our Adoption journeys. It has been hard, we found out we could have kids and went through all kinds of hurt and hard ache. But now we are at the end and we have a beautiful family. Thanks to Heart to Heart. The staff is top-notch, professional, and compassionate. Someone was ALWAYS available to answer our questions, and we feel the staff went above and beyond to help us grow our family. We would recommend them to anyone!

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Rating 
 
2.0

Birth Mom- Not so fun experience

I felt like I was a lot out of the loop, and didn't like having to wait so close to my due date to look through adoptive families. They were somewhat pleasant, and Donna had told me that I would be able to bring someone from my family to be with me through the last bit of the process. (Which didn't happen.) She dodged my calls and always gave me some lame excuse when I went to Group, or sometimes, she wasn't even there. So being by myself through the process with no one I was close to was heart breaking, I even found it harder to go through the rest of the process following up to the birth of my beautiful baby boy. I just wanted someone I was close to there for me for moral support, and I even asked about it prior to coming all the way to Utah, and was told by Donna herself, that they would do it when it got closer to my due date. After giving birth, I already knew I got 24 Hrs before signing the papers, but in the emotional state I was in, after the 24 hrs, I felt like I was being pestered to sign the papers.

Granted they did follow through on the basic stuff, good place to stay, activity once a week, and some other stuff in between, I would think they would care more for my emotional state. To be one of the most hear breaking decisions I've ever made, I would not suggest going to Heart to Heart if you are a birth mom if you're looking for emotional support.

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Rating 
 
1.0

Be careful

Tread lightly. What you don't know will hurt you.

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Rating 
 
1.0

Premier Adoption Agency Negative Review

These guys are the worst! Without going into the story....I am a birth father and they are very sketchy ,to say the least . Just look at the Utah births that are done overnight. You know, I can accept that my kid was basically stolen. It was probly for the best. I even signed paperwork that puts everyone in the clear as far as trying to get custody in the future.

Sorry to tell you guys but all birth fathers are not the scum of the earth. It sure would be nice to know if I really am the Father or not. That's all I want. And I offered to pay for a DNA test.

One thing that's forgotten about is the birth father's well being in matters of adoption and what events may take place years down the road.

It's an open adoption and it sure would be nice to get picures and updates. I have no plans on seeing this child unless the invite is granted or she tries looking me up. If and when the time comes to see her, I have every intention of doing whatever is the right thing for that little girl.

But I don't even know if it's mine. There is reasonable doubt.

They just don't care. And in the end, a DNA test is in the kid's best interest.

I hope the agency reads this because it won't take a genius to figure out who I am. I will leave other truthful comments of my story on every other board I find. You have my number and email. I won't hold my breath.

EDIT: BTW...who's to say those positive reviews are real? LOTS of money in the baby business......

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Rating 
 
5.0

Premier Adoption Is 1# in NV

my experince with different agencies...from las vegas real deal here..MY NAME IS TRACY AND I HAVE NEVER ENCOUNTERED A AGENCY LIKE PREMIER ADOPTION.THEY ARE UNBELIVABLE.PREMIER ARE REAL PEOPLE WITH COMPASSION.AND I HAVE MADE IT MY MISSION TO SPREAD THE WORD ABOUT THIS AGENCY.CAUSE I KNOW WHAT ITS LIKE TO BE SCARED,CONFUSED,AND HAVE NOTHING.I KNOW WHAT ITS LIKE TO BE LOST.PREMIER HELPED ME SEE THE LIGHT.DURING AND AFTER BABY.THEY HELPED ME ,GET MY LIFE TOGETHER AND NEVER LEFT MY SIDE.STILL TO THIS DAY,THEY CALL ME UP AND SAY TRACY ARE YOU OK?DO YOU NEED ANYTHING?CALL US IF YOU NEED TO TALK.WE ARE HERE FOR YOU.AND FOR THAT I LOVE THEM.

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Rating 
 
5.0

PREMIER ADOPTION IN NV IS 1#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

my experince with different agencies...from las vegas real deal here..PREMIER ADOPTION AGENCY IS 1#..GREAT STAFF..REAL DEAL PREMIER ADOPTION IN NV.................

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Rating 
 
1.0

i hate these people!!they suck

my experince with different agencies...from las vegas real deal here..i never got pics at all..they suck.....premier adoption in nv is 1# .....dont bother with the rest go to premier adoption they rule............

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Rating 
 
5.0

BEST. AGENCY. EVER.

We LOVE Heart to Heart! My husband and I have adopted all three of our sweet babies through this agency, and they were outstanding to work with. The staff is top-notch, professional, and compassionate. Someone was ALWAYS available to answer our questions, and we feel the staff went above and beyond to help us grow our family. First and foremost, Heart to Heart puts great emphasis on the care of their birth mothers. The courageous birth mothers of our children raved about their experience in Utah with Heart to Heart. They felt cared about and taken care of and empowered. These women knew they were making the most important decision in their child's life, and with H2H, they were given the resources to make what they felt was the right decision... whether the end result was to parent or to place. We are so incredibly grateful for what this agency has done. We consider this group of women family now! Debi-my soul sister, speaks it like it is, funny, and just someone you'd like to hang out with on a regular basis... Rachel-available to step up and help at any time, also has a fun-contagious spirit... Donna-steadfast, undoubting, and believes the very best in people... Kim-a good listener, compassionate, friendly... Sondra-young, energetic, and has a gift working with birth mothers... and I could go on and on... Fabulous agency. Highly recommended for both birth mothers and adoptive families.

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Rating 
 
1.0

UNPROFESSIONAL, HEARTLESS & DISHONEST

I submitted an application for adoption with Heart to Heart because I received a good referral from a reliable source. Unfortunately, from day one, it was a bad and disappointing experience. To begin with, None of my phone calls were returned, even after several weeks. I then pursued the route of email, only to be ignored again or re-routed to the secretary who left me a message that had nothing to do with the questions I was asking. I began to become frustrated and called yet again and left more messages...none of them were returned.

At about this time, the director Donna Pope sent me a short two sentence email informing me that I was not being accepted to the agency and that I should look somewhere else to adopt a child. In the email she stated that she found out some information about me that disqualified me. Hello? I had yet to even talk to ANYONE at the agency. Also, they knew nothing about me or my situation (except the info on my application) and had not bothered to investigate or probe further into the perceived disqualifying information. I eventually found out that Donna Pope and her staff made assumptions and incorrect conclusions about me and in turn decided to disqualify me without even discussing the matter with me. It was also confirmed that Donna had lied and been dishonest in her email to me. Donna and her staff also decided to unprofessionally discuss my situation with my acquaintance who referred me in the first place - making a difficult situation and conveying feelings and words that were never spoken or intended.

This agency is more like a sorority gone bad, with back stabbing and juvenile behavior with preference given to the most popular applicants. I AM SO GLAD I GOT OUT OF THERE BEFORE I HAD MONEY INVESTED. I mistakenly thought this agency was all about matching kids needing loving homes with willing and loving adoptive parents. The lack of respect and decency was repulsive. I regret that I have to even write such a negative review, I just hope I can save someone from heartache, wasted time and disrespectful treatment.

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Rating 
 
1.0

Liars. Snakes. and Con's Oh My!

I know many of you soon to be or current adoptive parents could probly careless, but you should. If you have a heart you will not deal with this agency. I am a birth mother and this agency lied to me and assured me of these great parents for my son and although I was scared and alone I was told after having my son how I needed to let him go after telling them I wanted my son. I was promised that my adoptive family agreed on the terms of an open adoption.Needless to say once they convinced me to sign away my son I was treated like trash all of the supposed care and support was gone along with my baby. You should not want to deal with an agency with no ethics, no honor. Search for a honest agency even if it takes longer your child will love that their birth mother was treated with respect and was not forced or decieved into giving up their child. May God lead you to an honest agency.

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Rating 
 
1.0

Poor Communication and they Insult Clients!

If I could give zero stars I would. After being placed with a birth mother, an agency social worker for Heart to Heart insulted me for asking a question! To spare the details, the social worker, after only talking to me for two minutes or less, called me "selfish" for asking a question! I have never been insulted by a business professional, let alone an emotional business like adoption. I was beyond shocked and hurt that she called me "selfish"! How unprofessional and also mean, especially considering she knew we had gone through a failed adoption less than a month before.

After calling me selfish, I told her "I can't believe you called me selfish" and tried to further explain my question. She then just hands the phone to another worker, basically hanging up on me! She couldn't even respond to my reply, and just hands the phone to an worker who doesn't know what is going on.

I was also less than impressed by the agency response when I told the Exec. Director I was insulted. Although she apologized for "how I felt" she never apologized for calling me "selfish" and the worker herself never apologized personally. I got the impression the worker was not even disciplined for the incident.

Other reasons to AVOID this agency at all costs. You can never reach anyone on the phone. Ever. Email communication is spotty as well. They also try to spend as little time as possible with you as a client. When I was told a birth mother picked us, the worker basically was going to just hang up on me, and not give me any details. I had to probe and pry for any info on the birth mother and where we would go from there. I was not informed upfront of certain requirements the birth mother had in terms of how and where to meet us ahead of the birth. I also read in the profile they sent us on her that she wanted letters and photos only, but then later the social worker who worked with her directly said she wanted visits. one social worker told me it was their agency policy to always meet the birth parents for dinner the night before the delivery. Then another social worker said this was not a policy, and every situation is different depending on what birth mother wants.

My overall impression is that this business is there to make money (not always a bad thing, but...) and they will try and make a placment happen by manipulating birth parents and adoptive parents. It is very much a "my way or the highway" agency with ZERO regard for feelings, needs of the adoptive parents. You are their cash cows, and you better just shut up and do what they say, or get insulted and made to feel guilty. And to top if off, they are one of the most expensive agencies we have found.

Our experience with this agency was so bad we not only decided to abandon the agency, we decided to abandon adoption entirely and are now trying to get pregnant. I can't explain to you how hurt and insulted I was by this agency's staff. You are left feeling like as an adoptive parents you have zero say, rights, feelings, or needs and you are nothing but a way to make money and that you have to put forth all the risk (financial, emotional) while being insulted. And if you don't smile while being exploited, then I guess you are "selfish".

Don't make the mistake we made! Avoid this agency and find one that actually cares!

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Rating 
 
5.0

Made our dreams come true

We had a very wonderful experience with Heart to Heart. We now have a beautiful 3 month old baby boy because of them. We were only with their agency three weeks before we were matched with a BM, and than just a few hours later she went into labor. It all happened very fast and was a wonderful experience. I love how Heart to Heart takes such good care of their birthmom's! We will definitely use Hearth to Heart if we decide to adopt again.

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Rating 
 
1.0

Semantics

@fatherof7 - I believe the 'initial' fees that "disgusted" is referring to are the fees that Heart to Heart requires once someone is matched. BTW- it's initial, not intial : ). I know this thread is a year and a half ago, but we are currently facing iss

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Rating 
 
1.0

Bad experiance with Heart to Heart in Utah

We had a bad experiance with Heart to Heart in Utah. After being matched for only a few short weeks and spending 2 weeks in Utah the birthmom we were matched with gave birth and changed her mind...this we of course knew was a risk and although we were upset we could have handled this. What we were not prepared for was when 3 days after the birthmom changed her mind Donna called us on a friday evening, when we were set to leave first thing the following morning and notified us of the $12,000+ we had put forward for the situation that we had only been matched with for 2-3 weeks that we were out $10,000 in birthmom expences. The application we had signed with the agency had stated we began to SHARE FINANCIAL RESPONSIBILITY ONCE MATCHED with a birthmom. We were matched and sent the fees in just 2-3 weeks earlier and had been assured that if the situation didn't work out our fees, minus direct birthmom expences, would be rolled over to a new situation...we were comfortable because how much could birthmom expences be for 2-3 weeks, when birthmom had medical care...well after things feel through Donna states no we are responsible for fees from the time they started working with the birth mom. We line item by line item argued each fee and got a few thousand back but were still out over $7000 to the agency. Add to that the fact that during the 2 weeks we spent in Utah we had only 2 face to face contacts with the agency ( once when we went to dinner with the birthmom ) and then once the friday morning before Donna called us when we showed up at the office to drop off papers and to try to talk to someone but noone was available to see us...we would call multiple times and leave messages just to get phone text messages back from the agency personnel. Even when we texted back for them to please call us we would get texts back telling us they were busy. Overall we had very poor and unprofessional communication from the agency.

We would not recommend this agency.

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