Journeys of the Heart

Journeys of the Heart

 
2.6 (29)
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Location

Street Address
Po Box 39
City
Hillsboro
State
OR
Postal Code
97123
Country
US

Contact

Main Phone Number
503-681-3075

User reviews

29 reviews

 
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Rating 
 
2.6  (29)
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Rating 
 
5.0

The Best Adoption Agency

I found them by accident when I needed help and nobody was there for me. Journeys of the heart saved my life when I was in a very dark place. They have kept every promise they made and my open adoption is the happiest part of my life now. They are good honest people.

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Rating 
 
1.0

beware

Placed a healthy baby boy up for adoption. The agency sent photos and letters for a few months then my mailbox was broken into by a man who had attacked me and I have a permanent stalking order on.the agency then started sending all my letters and photos to the man.he even had the photos on fb and was trying to arange visits with the baby and family.seems dangerous and a really awful mistake.then they contact me via fb asking for my new info...why so they can give him more info about me.no thanks.

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Rating 
 
1.0

Choose Any Other Agency

Adoption is hard. It's even harder when you're working with people who show you they can't be trusted and they don't care. They will tell you the top priority is the baby; it won't take long to learn top priority is money. This agency showed me adoption is an industry; altruism, compassion, and actually assisting clients are laughable concepts. Most frightening of all is how many placements fall through after baby is born: 33%. That's about 30% higher than the national average! Save yourself the suffering and look elsewhere. I wish I would have.

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Rating 
 
1.0

terrible communication, poorly organized

From the get go in starting this process we had A LOT of questions, Journeys made us feel guilty about questioning everything and gave us an ultimatum to move forward (this should have been a red flag), we were already matched with a child and my husband wanted to make sure everything was being done correctly and they just kept wanting the next payment amount. If we kept questioning they were going to sever the match. We took that as a promise to do a good job. Communication was few and far between. Thankfully for being connected with families ahead of us, they walked us through the needed next steps. When it came time to travel internationally there was absolutely NO communication and things that were promised to be done on the side of the country we were adopting from, were not even in process yet. We had to push over there for anything to get done, Journeys DID NOTHING to help. When it came down to us getting our Visa to bring our boy home, a crucial piece of the process wasn't completed by fault of your agency and orphanage director and we had to leave to come back home and temporarily put our son back in the place we promised he would never have to go again. So uncool on so many levels. I'm only able to type this calmy cause it has been 2 years since then. As another review stated the promise of return on post placement reports has been as issue as well. Things are just not being done right with this company and there APPEARS to be no effort for improvement.

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Rating 
 
1.0

Beware - JOH just want your money

My wife and I were thrilled that this agency had the Taiwan program so we signed up and completed all home studies and workshops that were needed to get the process going (i.e. also a lots of fees and application paid to this agency). The staff assigned to our case was supposed to be the "Taiwan Coordinator Director" from this firm. The problem with this lady was, she did not communicate well over the email (she was in OR and we are in CA). We had so many questions that needed clarification but the only answer she could provide us was either a yes or no. Besides, her respond time for email was at least one week or more. The only time she initiated the email and expect us to repond ASAP was more fees, but when we asked her of our waiting status, she would drag on for at least one week before sending us a one sentence or less email. What this lady provided us was apathy - lack of emotion. When we called, she was never available to answer, but when we actually got a hold of her finally, we realized her English was very choppy with heavy accent in most part I couldn't understand her. We were #4 on the official waiting list for 2 years and it sort of stuck there for another 8 months before we received an email from the International Adoption Coordinator saying this lady was no longer working for JOH (rumor had it that she was fired). We asked "so what happen to our case?" "Oh by the way, Taiwan program that you enrolled had been closed", said the coordinator. "However, since you are already on the waiting list, we can offer you to switch program (different country) but your waiting status would be placed at the very bottom of the list. I will call you in less than a week to let you know what you need to do." 2 weeks went by, the guy never called or emailed; 4 weeks gone by, and again he never called back. In other words, at least 2-3 more years of waiting to what end? (i.e. more money toward the agency). This was the response we got from their staff who called themselves coordinators. Some people had better luck than us with this agency, but my suggestion is try to get someone with good communication skills (verbal and written) before accepting any contract, and also try to find an agency as close to your home town as possible. It is true that you have to turn in the application with fee first before they could assign you a staff, but try to talk to the staff over the phone first. Don't follow our footsteps by blindly allowing JOH to provide us a con-artist while we pour out our time, patience, finance to expect a better outcome.

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Rating 
 
1.0

Stay away. They are

Stay away. They are interested in your money, and don't seem to care anything about the other members of their prospective adoptive families. We have been through hell with our little adoptee (who is now nearing age 18.) We are so sorry we ever made the decision to adopt through them.

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Rating 
 
1.0

Journeys of the Heart

I felt they were not a very good agency. I had problems from the get go with them but here is my ending that I am reporting on. 3 days before I was to leave for India to pick up my child, they called and said there was a "sudden" deposit needed for $1400 to ensure I did my post placement reports. Of course, I had no choice but to pay it. Fast forward to the year after my post placements, I asked for my deposit back and was told I could go to India myself and get my money back. The directors, both Susan and David, would not come to the phone, they said this through their receptionist. They told me I could go work with the Director of the India program but she left for another position at another agency. Susan told me to go call her over there. I did, but she didn't call back. Anyway, I made a report to the Better Business Bureau about their unsavory practices. I would not use this agency unless you are needing to be mistreated and stolen from. I doubt highly that India was even given the money.

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Rating 
 
1.0

Journeys of the Heart

I felt they were not a very good agency. I had problems from the get go with them but here is my ending that I am reporting on. 3 days before I was to leave for India to pick up my child, they called and said there was a "sudden" deposit needed for $1400 to ensure I did my post placement reports. Of course, I had no choice but to pay it. Fast forward to the year after my post placements, I asked for my deposit back and was told I could go to India myself and get my money back. The directors, both Susan and David, would not come to the phone, they said this through their receptionist. They told me I could go work with the Director of the India program but she left for another position at another agency. Susan told me to go call her over there. I did, but she didn't call back. Anyway, I made a report to the Better Business Bureau about their unsavory practices. I would not use this agency unless you are needing to be mistreated and stolen from. I doubt highly that India was even given the money.

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Rating 
 
5.0

Great Experience with Domestic Infant Adoption

We adopted our son last spring through Journeys of the Heart. We had an awesome experience. Yes, it is a little hard getting to the education class because they don't offer them very often. That was the hardest part. Otherwise, we were incredibly motivated and prompt about our side of things and they were prompt in return. We were approved within a couple weeks to start the home study. Our home study was approved within a couple months. And... two weeks later we were called to say a birth mother had chosen us and that she was in labor!

We were so motivated to get moving on our adoption that any time we finished paperwork, got copies of records, did our portfolios, we drove directly to the agency and handed them in ourselves. We did everything we could to market ourselves and we were very open regarding the birth mother's/baby's situation. We did all of the book reports as the home study was being approved. The agency, in return, quickly processed all of our papers and moved us right along.

We are not models. In fact, my hubby is overweight and I wore thick glasses in all of our photos and haven't been to a professional salon in years. We were just honest and willing to take any suggestions from the agency that would help speed our process along. We aren't rich either, we just worked and saved and made this adoption happen.

We were incredibly impressed at how caring the social worker was to us and the birth mother at the hospital. She was available primarily to the birth mom, understandably, and I was thankful for that. But she was only a phone call away if we had any questions. The social worker also helped the hospital staff as they worked out the logistics of two families being involved with this one baby. I can't say enough about how great this agency was even a year after our adoption. Even if we had to wait for a year before being chosen by a birth mother, the support a long the way that we did receive was great. We are considering adopting again and would only work with JOH!

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Rating 
 
1.0

RE: agree!

Felt the same way anonymous! We were treated unfairly as well.

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