Villa Hope International Adoption Services
We had a domestic adoption home study completed with Villa Hope back in 2012. I've been calling and emailing them for the past TWO YEARS to see if we can update our home study with them, and no one EVER returns the calls or emails. We loved the social worker we worked with, but Villa Hope's customer service is horrible.
We are using Villa Hope to
We are using Villa Hope to do our homestudy for an out-of-state agency. The social workers have been absolutely the best! However, Anne takes forever to return email and DOESN'T return calls. I had to call 3 or 4 times to get them to start our homestudy and then had to follow up several times after we paid them so that the social worker would come out. I found out later that she was waiting on paperwork from their office! I get the feeling the people in the office don't know what's going on and I have to constantly hound them to make sure they are doing their jobs and haven't forgotten something (particularly the director). For the money it costs to adopt, and given their "credentials", I expect them to do the legwork and keep up with paperwork. They are one of the biggest obstacles to getting our child home and I've had to fill out paperwork twice, because I think they lost some of it. If not for great social workers, this experience would have been a lot worse, but we will definitely consider other options if we do this again. Our out of state agency has been wonderful, but I don't think they can make up for the issues we've had with Villa Hope.
We started our Ecuador adoption in 2005. Within 6 months we had pictures of a child, full medical information and told to be prepared to travel in six weeks. Three years later there was no adoption. The child whose picture was placed next to my other children was never free to be adopted.
We were told over and over that the committee was going to approve us "this time". I found out through sources of my own that the adoption committee had not meet in over a year and yet Villa Hope repeatedly reported that it was meeting every six weeks. When I confronted them, they admitted that I knew the truth but bad mouthed Ecuador for all it's worth. With a lot of fight and threats we did receive 100% of our money back.
I could never recommend Villa Hope for any service or adoption. They are unethical and the staff/leadership has not changed since 2005 according to their website.
Our adoption was a failure and Villa Hope never once considered the pain inflicted on my family with all the lies and manipulation.
Villa Hope- Response to 3/16/2012-From Noreen to Pleased Parent
Dear "Pleased Parent"-
I would love to know what chat room you are referring to? I think maybe you should write your real name like I did. I would like to speak to any parent who finds my comments unkind and unfair and why my behavior is unprofessional? I am forever grateful that I was finally able to get my child home from Ecuador but fair is fair, Villa Hope employed Adrianna and they knew I was meeting her to pay her to do my translations, she had no right to give out my personal information to anybody. Adriana's actions caused Mercedes Araclly Auad-Campi (Adriana's friend and I believe Co-worker) to have access to all my financial information. Adriana and Mercedes gave me a picture of a child, that was supposedly at FANN Guayaquil of a little boy named Abron (whom I called Vincent). I thought this child was going to be the child I was adopting. When I realized I was being scammed, I called Villa Hope and spoke with Pat Baldwin. Pat told me, I could try to get "Abron", home . It was my choice to go to the DA's office and press charges against Mercedes AKA Aracelly. I went to a legit agency to adopt a baby that was legal to adopt. I also had to pay A lawyer in Ecuador (the husband of Veroinca Pena who run FANN) to investigate the orphanage in Guayaquil. So where is Abron today? Oh and why did Villa Hope stop being licensced to conduct adoptions in Ecuador. I am only writing and telling my story. If you don't like it that is fine but don't you dear tell me I am being unfair. Lets not forgot the group of parents that Villa Hope, strung along from the Ecuador Adoption program. Those children never ever made it home because they weren't legally avaiable to be adopted, they were not orphans. So you have your story and I have mine, we both were lucky to get our children home BUT IT DOES NOT CHANGE THE FACTS!
We also keep in touch with all the families from Ecuador and Villa Hope that we met through our adoption journey both those that completed their adoptions and those that didn't.
Thanks to Villa Hope
I couldn't disagree more with the other users slamming Villa Hope's Ecuador program. (And, in fact, I think I recognize one comment-er as a parent who terrorized an adoption chatroom with speculation and wild accusations while we were adopting, so I'd take some reviews with a grain of salt.) Pat Baldwin and Villa Hope did an EXCELLENT job of handling our adoption. Yes, there were delays -- in an international adoption, when aren't there? But Pat and the office were warm and supportive, and the process in the US was smooth and problem-free We were down there with two other families, both of whom had equally easy adoptions and with both of whom we still keep in touch. And our daughter, who we brought home at the age of 2 1/2, is a happy and healthy pre-teen now. We even took her to visit Villa Hope and Pat Baldwin once we brought her home, and felt very welcomed. We have other friends who adopted from Paraguay and were the ones to recommend Villa Hope to us. I was pleased and would recommend them for both professionalism and compassion.
We have used Villa Hope for our Home Studies, Post Placement reports and anything else we needed in both of our adoptions from Russia.I cannot say enough wonderful things about them. They were very prompt, fast and accurate on everything. Never once did anything have to be redone or updated. I highly recommend them.
Home Study for international adoption
We used Villa Hope in the winter of 2004 for our home study due to using an out of state adoption agency. They are currently conducting our post-placement reports for the Russian courts. Anne and everyone we dealt with at VH was top notch. In 2005, Russian adoptions got very tough and very picky regarding paperwork. Our homestudy had to be revised many times to hit the moving target that we were attempting to hit and Villa Hope did a superb job in helping us and jumping through the hoops that was required from the overseas courts. Communication was clear, phone calls were returned promptly, and everyone was first class. We have nothing but good things to say about VH and hope to work with them again for our next adoption(s).
We consider Villa Hope Unethical
My husband and I suffered a failed adoption through Villa Hope. They took us on as clients knowing I had a medical condition that would disqualify us as adoptive parents. They tried to slide us under the table by, among other things, submitting false medical reports on me. They have our money and we have no child.
I would like to hear from anyone who has had a negative experience with Villa Hope. Please PM me.
Do Not Recommend
We were matched with a 5 month old little girl by Villa Hope, with whom we promptly fell in love. Five months later, when we were told we would be traveling soon to pick her up, we learned she was not legally free to be adopted!!! We were told the problem would be fixed "next week". It took a full year for her abandonment papers to be completed. At that point, the new adoption laws that had been passed BEFORE we initiated our adoption, that Villa Hope told us "didn't apply to them", were implemented (and, of course, WERE applied to them). The other cases going at the same time were submitted to the Family Assignment Committee and denied. Those children went to Ecuadorian families after American families had been waiting 2 years for them. Our case was never submitted, because they new ours would also be denied. They kept telling us it would happen, so we kept hanging on. Finally, Villa Hope's contract to work in Ecuador expired and was not renewed. For 6 months they continued to tell us it would be renewed "soon". (To date, 2 years and 8 months later, it still has not been renewed.) We finally walked away after waiting nearly 3 years for our child, because there was no way she could come home.
While we were waiting, I became upset and cried on the phone to their social worker, who was Ann Baldwin at the time, because Pat and Adriana refused to talk to me. I asked her to help Villa Hope support their clients better. Pat promptly called our home study agency and told them I was "suicidal and at risk for hurting myself". The next day our home study agency called to tell me Villa Hope was requiring that I go for a psychological evaluation to make sure I was "fit" to adopt and told me that our adoption was in serious jeopardy! I was stunned! I had no idea my plea for help would be so twisted and used against me! It was the most humiliating experience of my life. I passed the evaluation with flying colors (I was not even close to suicidal), but the experience was unbelievably traumatic.
Perhaps most tragic of all was that our little girl sat in an orphanage for 2 extra years before finally being adopted at the age of 4. If Villa Hope had not promised her to us under false pretenses, she would have been presented to the Family Assignment Committee around her 2nd birthday. But the orphanage and Villa Hope had 1/2 our money already and so they "held onto her" in hopes of completing an adoption that was not legally possible. Thank God she finally got a family, but she spent 2 more years than necessary in an orphanage. A complete travesty.
Our family and our little girl's life were irrevocably changed forever because of Villa Hope's incompetence. The reasons I would not recommend Villa Hope? They didn't know what they were doing, they blamed and attacked us for our reactions to their incompetence, they did nothing to support us through the horror of it all and we never brought our little girl home.
Villa Hope Ecuador
We used Villa Hope to adopt from Ecuador.
Adriana V. translated our dossier. I meet Adriana for dinner in NY at a restaurant on Queens Blvd. and gave her a check(with permission from Pat Baldwin) along with my dossier to translate to Spanish. She then gave it to her friend without my permission. Her friend was then able to rob me of $10,000.
Villa Hope also joined a group(Ecuador-Adopt) I moderated and co-owned under false pretenses (claiming to be PAP). They then took a clients post and twisted it around. They made this poor womans life miserable over an innocent post.
I know of at least 4 people that were clients of VH. They paid all their fees were assigned children and yet these children never came home. It ends up these children weren't legally available to be adopted.
VH no longer is licensed to work in Ecuador.
We did eventually get a child home. Veronica Pena From FANN helped us complete our adoption.
And I am only posted what I know of first hand.